IMG Insurance Telemedicine Coverage

Skip the Wait, Get Care When You Need It

Why spend precious travel time in a waiting room? Whether you're visiting the USA or traveling anywhere else in the world, your qualifying IMG insurance plan gives you on-demand access to licensed medical professionals. Avoid a trip to the emergency room or clinic and connect with a doctor in minutes for non-emergency health issues. This convenient service lets you arrange a virtual consultation via phone or video from your home, office, or hotel, right when you need it.

How to Access Your Telemedicine Benefit

Getting started is simple, but the registration process differs depending on your location. Please follow the specific instructions for your destination to ensure seamless access.

For Members in the USA: Teladoc Health

If you are in the United States, your service is provided through Teladoc Health.

  1. Go to the Teladoc Platform Visit www.teladochealth.com or download the Teladoc app to begin.
  2. Start Your Registration Click "Register Now" and enter the information exactly as it appears on your insurance ID card:
    • First and last name
    • Complete date of birth
    • Email address & Gender
    • Destination Country
    • Zip code: You must enter 46208. (This specific zip code ensures the IMG plan option appears correctly).
    • Do not check the box indicating you received a code from an employer or insurance company. Click Next.
  3. Confirm and Complete Your Account Your IMG plan will auto-populate on the screen; click Next to confirm. From there, create a username and password, provide your personal details, and set up your security questions to finish the registration.

For Members Outside the USA: All360Health

If you are traveling internationally (outside of the United States), your service is provided through All360Health, which is powered by Teladoc. Please note: You can only register and access this service starting from the first day of your trip.

  1. Visit the All360Health Website Navigate to https://www.all360health.com to access the portal.
  2. Create Your Account
    • As a first-time user, select the "CREATE YOUR ACCOUNT" link.
    • When prompted for a Membership/Access Code, enter the IMG Insured ID reference number found in your IMG fulfillment package.
    • Note for UK Members: You will be asked to complete an additional online identity verification step.
  3. Finalize and Activate Fill in your information and click the "REGISTER" button. You will receive a confirmation email from All360Health with an activation link. Be sure to check your spam or junk folder if you don't see it in your inbox.

Your Health, On Your Schedule

With telemedicine access included in your IMG plan, you get quality care for non-emergency health issues around the clock, at no additional cost to you. In addition to medical consultations, these services can also help arrange for prescriptions, specialist referrals, and sick notes.

Physicians are available 24/7/365 to treat a wide variety of common conditions, including:

  • Cold and Flu Symptoms
  • Allergies
  • Respiratory Infections
  • Bronchitis
  • Sinus Problems
  • Skin Problems
  • And many more!

If you need assistance with the registration process, you can call Customer Care at (317) 655-4500 or one of our licensed agents at +1 (866) INSUBUY.

Notice: This service is a non-insurance benefit provided by the administrator.